Consumer Reviews of BP shingles
Read 137 BP Shingle reviews or write your own review.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2016-09-25
Location: Edmonton AB
"No better, No worse"
We have been installing BP Mystique shingles for 3 years. We have installed 300 plus BP Mystique roofs. I know it's a little too soon to tell, but so far we have not had one blow off. I would know as I'm the roofing manager at our company. The fact is that every company has a bad year. The same goes for IKO and all other companies with the exception of Malarkey. I have had issues with Malarkey but they were minor. For all of you who think your 25 year 3 tab asphalt shingles should be 100% covered for 25 years, get a life and then get informed. The truth is, all shingles are a gamble, BP is way better for warranty then IKO as IKO has yet to give anyone anything. GAF is just plain garbage but you will have to wait 8 years to see it. IKO and BP have been manufacturing shingles for the Canadian climate for longer then any of you readers have been around. You want to buy an American product that has not been around for a long time, go ahead. We will continue to support Canadian made product for Canadian weather.
Date created: 2016-09-24
"Class Action Lawsuit"
Imho and from my customer experience. For years, this company sold shingles that had already proven defective. There is a class action settlement which isn't great for the consumer.... I have two letters from the company saying shingles were fine while I now believe they being sued for defective shingles. I question those business ethics.
Date created: 2016-09-21
Name: M. Pilipishen
Location: Vermilion Bay, ON
"Good to read all these reviews"
Our shingles have been on the roof since the summer of 2004. My husband had been noticing loss of particles and curling of the shingles the past two years. When he inquired at the place they were purchased, he was told that they won't even sell those types of shingles anymore because of the complaints about them. We were advised to contact BP ourselves and try to get compensation for the shingles. As mentioned in another review, it was an absolute joke dealing with BP. Fortunately we only had to send our information in six times, not 15! Today we received an email from them stating that because no damage has been caused as yet - I.E. the roof hasn't leaked - our claim has been denied! Nice to hear of a company that stands behind their product! We have to wait until our house and possibly possessions have been damaged in order to make a claim. This is ridiculous!
Date created: 2016-09-15
Name: C. Clearly
Model: All New Product
"Place Reviews Into Context"
For all homeowners and potential BP customers, please consider the following: BP Canada settled its class action lawsuit. All reviews pertaining to ORGANIC shingles, such as RAMPART, CITADEL, and ECLIPSE should be placed into proper context, as BP has set up a process to deal with these claims (unlike many of the other manufacturers). You can review the process or submit an ORGANIC shingle claim by visiting www.bpshinglesettlement.com Should you wish to reach a local BP sales / customer care representative, you can call Customer Service at 1-800-268-5927 and ask to be directed to the most appropriate person in your region. All new BP product, such as Everest 42 and Mystique 42, are FIBERGLASS shingles which are not subject to the ORGANIC Shingle Settlement. The quality and durability of these products are drastically higher than the older product. Note that most of the positive reviews pertain to newer product, as there is a massive difference between old and new. BP has taken the time and made the investment to redevelop its product, improve its warranty structure, and offer a fair level of compensation / support for old warranty claims. Remember, it's Made in Canada and offers very strong, patented dual sealant bands to significantly reduce the chances of wind damage to the product.
Date created: 2016-08-10
"Worst Customer Service Ever!"
Now you have to understand that with shingles they will not last you more than 15 years. This company is quick to take your money, and slow to act on their warranty. These Shingles have a warranty of 25 years, our shingles are no more than 14 years old. For the past two years we have been trying to get bp shingles to cover the damage through their warranty. We have emailed them pictures over 15 times. This is not an exaggeration. Their office is located in Montreal, so emailing them pictures of the damage is the fastest way to send them the photos. Not only did they say we have to specify and label each picture (mind you we have taken over 30), we also cannot attach more than two or three photos for every email we send them.By mail we have sent the photos as well and they still have been making up excuses. We have done everything they have asked us to do but they continue to feed us a bullshit as to why they haven't closed our file and covered the damages. Worst company ever. I highly recommend going with someone else.
Date created: 2016-07-05
Location: Ontario Canada
Model: Rampart 25 year
"Complete junk, do not buy them"
Be it a bad product or purposeful strategy, the amount of money that Emco - BP made by selling shingles that did not last even half of the warranty period would be simply staggering. The class action law suit brought against them and the minuscule amount they have paid out under it is just pocket change compared to the hundreds of millions made by effectively doubling sales of this defective product. Many people have reported that the 30 yr old shingles they removed were in better shape than the Emco - BP shingles after 8 to 10 yrs. This was also my experience. I bought mine at Home Depot(Rampart 25yr in Emco packaging).They were installed in 2006 and by the winter of 2015 they had completely and utterly disintegrated over the entire roof causing multiple leaks. I noted within days of installing them that with every rain my eave-troughs would fill with the sand that washed off them. Truth is I should have clued in about the extremely poor quality when I noted the shingles shedding great amounts of sand straight out of the bundles as they were opened. Look elsewhere for your shingles, there are much better products and don't be fooled by the companies damage control and shills who are flooding the internet with positive reviews. Truth is, in the BP - Emco 25yr and under warranty class shingles, no happy customers could "possibly" exist. Class lawsuits and thousands upon thousands of angry customers shouldn't be ignored or forgotten when considering your next roof.
Date created: 2016-06-30
Name: L. Heilig
Location: Montreal, Quebec
Model: Everest 42
"I swore that I would not do BP again, but I did."
This brief text is to correct the typo in the title of my review of June 27, 2016 which I am unable to have edited. I will also add that some of the problems that drove owners of previous generation BP organic three tab shingles to file a class action suit should disappear with the latest generation of fiberglass laminated 3D shingles. Classic shingles, with their 3 tab, perfectly flat look showed off their deterioration with age very easily. The new generation without tabs has one third the number of corners to curl and the laminations partly stiffen the shingles at the corners to reduce this curling effect. The best BP shingle made in 1995 (30 year warranty) was 0.15" thick. The near top of the line BP shingle available in 2016 (40 year warranty) is 0.1" thick where there is a single lamination and 0.2" thick where there is a double lamination. The 1" narrow nailing strip is a double lamination throughout and is also 0.2" thick, which means that all nails go through the thickest part of the shingle. The exposed part of any shingle has the greatest chance over time of detaching from the unexposed part. With a thicker nailing strip, and two lines of glue on the BP laminated shingle, this exposed part has less chance of pulling away even if it cracks. While these shingles may appear to wear as they age, as long as the unexposed part of the shingle remains intact, then the underlayment can go on protecting against water infiltration.
Date created: 2016-06-27
Name: L. Heilig
Location: Montreal, Quebec
Model: Everest 42
"I swore I would do BP again, but I did"
I personally installed BP Tradition with their 30 year warranty back in 1995. Fifteen years later, they were loosing granules and this defect was not covered under the original warranty. However, 2 years later, under the class action suit, this defect was added to the list, and I chose the cash payment of $500 rather than a $2000 credit for a re- installation of BP shingles. My logic was that my roof, with its double layer of building paper, could tough it out another 5 years and that would buy me time to shop around for an alternative product such as resin tiles, galvanized steel, concrete tiles, copper. My roof did make it another 5 years thanks to some patching, but it was my insurance company who wrote me in 2015 saying that 20 years was the limit for my existing asphalt shingle roof before the contract conditions would change. I was ready to do a standing seam copper roof, but my suburban city permit office turned me down citing lack of harmony with the neighbourhood. Resin was more expensive than copper. Galvanized steel or aluminium had not been around long enough to confirm that the paint would not flake off in the sun after 30 plus years. Concrete tiles weighed too much for the building. So it was back to shopping for asphalt shingles and what tipped the scale in favour of BP over IKO and other brands was the patented second band of adhesive on the underside of the BP (laminated 3d) shingle which others not have. My reasoning was the following. Assuming that the recent switch over from the paper core to the fibreglass core would not substantially increase the lifespan of the second generation shingles, then what would give a deteriorating shingle the greatest chance to stay on the roof and protect the underlayment from the sun? I concluded that the second adhesive band on the modern BP laminated shingle would help. Unlike in 1995 where I used building paper, in 2016 I decided for a number of reasons to cover the whole roof deck with Grace Ice and Water Shield. The membrane cost as much as the shingles, that's why few professionals will promote this approach. If you are working alone like me over several weeks, you need a membrane which won't blow off when exposed to the wind while your project progresses. Grace has the stickiest membrane out there and unlike its competitors, did not require an expensive and time consuming primer coat on the bare wooden deck. Installation of the membrane works best using the “roll back” method described in their video. It took me eight days to exfoliate 1400 sq. Ft. Of old BP shingles and apply the Grace membrane. Another thing I did to give the BP Everest shingles the best chance to surpass the 20 year mark was to install twice the number of MaxiVents (model 301). Where there were two MaxiVents, there were now four spread out evenly. Where there was a small mushroom vent over the attached garage, there is now a full fifth MaxiVent. There is no rule against increasing ventilation as long as the intake area at the soffits matches the exit area at the ridge to a ratio of 40% top to 60% bottom, so that there is a net positive pressure in the attic that won't suck out the heat or cold from the living space below via the cracks above partition walls. I plan to increase my soffit venting to match the five MaxiVents. Already I can tell that my attic is cooler than in past years for the same summer season. And that lower attic heat should translate into less wear on the asphalt shingles in summer and less frost build-up in the winter on the underside of the roof deck. My 2016 roofing project is nearly over and has taken 221 hours thus far and all that is left to do is to install the BP Yukon ridge shingles. My overall material cost (including container rental) was $4966 cad for a 1400 sq. Ft. Roof and I am left with a brand new roofing nailer and edge grinder worth $600, and 4 packages of unused shingles worth $100. With 4 skylight systems that created obstacles to work around, a diy installed copper base and counter flashing around the chimney, 2 diy created copper plumbing waste stack vents, and the full Grace membrane installation, I figure that a professional would have charged me well over $10000 for labor and materials and not done as good a job in the areas that required the project to be temporarily halted while some delicate remedial action took place such as reinforcing the thin aspenite deck in places where it had sagged excessively. I'm in my late sixties in age and in 20 years I won't have the energy to re-roof myself for the third time in my life, so I hope that the new BP shingles will last longer this time and that my insurance company won’t pester me unjustifiably in 2036.
Date created: 2016-06-26
Location: Montreal Canada
"Very bad and no after sales service."
Shingles started to curl and lose granules, 2 years after Spent $5000.00 in 2005, submitted application for refund refused for no valid reason. BP are the worst shingles. The shingles that were on for 30 years were in better condition that BP after 2 years.
Date created: 2016-05-13
Name: G. Sidawy
"Warranty and after sale service is meaningless -- stay away"
The shingles on our roof failed after 10 years and got absolutely no support from BP. Early on in the warranty process it became crystal clear to me that BP will put every claim through a meaningless bureaucratic process knowing full well that most people will simply go away out of frustration. I am semi retired and I have 30 years experience dealing with Big Business so I had all the time in the world to chase these guys. On that point in my 30 years of dealing with all walks of business around the world (Big and Small) I have never seen such a disastrous poorly run company as BP. One year after my first contact regarding warranty I have sent dozens of emails, phone calls and hours of dealing with BP's bureaucratic process I finally hired a Lawyer and settled for a pittance of what we originally paid. By the way there is a class action suit against BP -- if that alone isn't enough to scare you away from using BP products.