Consumer Reviews of GAF shingles
Read 92 GAF Shingle reviews or write your own review.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2013-10-21
Name: J. Smith
Location: Tuscumbia, AL
Model: Natural Shadow Charcoal
"Shingles were flying off"
We install new 30yr Natural Shadow Charcoal shingles on front of a customers house. The granules started coming off very fast and the shingles were flying off due to not sealing. The gaf/elk rep came out. Well after 6 months the homeowner got a check for 1/2 of the amount. I called the rep and he said they are only paying for 1/2 the front of the house. He agreed the shingles would not match. The warranty manager would not give me a call back after numerous attempts. It has been 8 months and we are still waiting on a call back. I use to stand behind the shingles but know I will never use these shingles again. Terrible customer service and they do not stand behind their product. They hope you just go away.
Date created: 2013-06-21
Name: Jackie Steward
Location: Colonial Beach Virginia
Model: Camelot 30
"Placing burden homeowner"
J.Steward Colonial Beach, Virginia Im reading some of the post as to how GAF handles claims, with no resolution other than placing the burden back on the homeowner and Im flabbergasted. How is it that a company like GAF treats the very consumers who supports them, in this fashion? We are currently in the process of working with the claims division, submitting all the evidence requested; my only hope is that the end result will not be the same as some of the other homeowners who posted comments. Camelot 30 shingles look nice, however do not hold up in winds as the homeowner near Cape May New Jersey posted. Reading his post; sounds exactly like our current situation with our Camelot roof.
Date created: 2013-05-15
Name: E. EVE
Gaf dosen't like when you question their procedure. I feel when you have their master elite contractor install their products,you should receive your warranty certificate at the time of your payment for completed job, after all it's part of the roofing package, not have to kiss everyones behind to get them to mail it in, then wait to get it. If you call, gaf, be real nice or they hang up on you or put you on hold to hell freezes over.
Date created: 2013-03-27
Location: ARCADIA, MO 63621
"WILL NEVER BUY GAF SHINGLES AGAIN!!!!"
We had gaf shingles installed on our mansard roof and the shingles broke off due to not sealing. We filed a claim and have been denied twice saying it was the installation. The shingles started falling off as soon as they were installed. We sent in a letter from our roofer stating that the shingles did not seal. These are elk shingles. Gaf merged with elk and will not honor their warranties. There is not anywhere else to get help on this problem. We are facing installing a new roof all at our expense. Do not buy anything from gaf.
Date created: 2013-03-11
Name: David Campbell
Location: Bismarck, Missouri
I had the gaf 30 year shingles installed in July 1998. December 2012 my son noticed the ceiling paint peeling off, and the investigation began. I looked in attic and could see several places the rafters had stains from water damage. Called the roofer that installed them he came and inspected said the roof was no good. He called gaf and a warrenty claim was started (they have a claims department!!). In the end today my petty $1500 roof with over 15 years remaining on the warrenty is worth $201. Major damage to home and gaf should discontinue manufacture of shingles all together. I didn't put money back for a new roof because I expected the shingles to last at least a majority of the warranty. I will now contact an attorney because the company does not really stand behind their product. Very Sad.
Date created: 2013-02-12
Name: James Vallandingham
Location: Wildwood Crest NJ
Model: Prestique Lifetime
"Timberline Prestique Lifetime shingles"
Do not buy these shingles. We had them installed in 2008 and have had problems with wind blowing the shingles off. These shingles are supposed to be rated for 120 mph winds and are blowing off in 40 and 50 mile gusts. We had our installer back 4 times so far replacing missing and torn shingle. The last time was during Hurricane Sandy. We lost 3 bundles of shingles in winds that never exceeded 60 mile gusts. We are near Cape may and did not receive any winds near what they did in nort nj or ny. Our installer charged us $750 to reinstall the shingles this time. Gaf does not stand behind their warranty. They want me to send them a shingle to prove they did not seal down. I sent them eveything they asked for but did not have a "whole' shingle to send them. Where the hell am I supposed to get a Whole shingle? I sent them a tab that blew off, but they said "the tab wasn't enough". You could see that there was no evidence of the shingle trying to seal down on the back side of the tab. Wasn't good enough for them. The shingles look nice but do not hold up in the wind.
Date created: 2012-10-01
Name: T. Legere
Location: Danvers, MA
"Don't buy these shingles"
The Architectural roof is 4 years old now and the roofer has been back 5 times to replace shingles on the ridge vent that tear and blow off. We now have major ceiling water damage which is beginning to mildew and may be very costly to repair. These shingles tear very easily and don't have the strength to stand up to even moderate winds. I would never buy this brand again.
Date created: 2012-09-09
Name: a anderson
Location: Paterson, NJ
Model: Timberline Prestique High Definition 30
"disappointed with shingles"
Its been four years now since I have these shingle installed. When they where first installed it looked beautiful. After three years of weathering things started to go down hill. Currently shingles are lifted, blown off and some are sliding down. It a nightmare, even the contractor that installed this roof is hiding from dealing with it.. Was also dealing with the bbb, no help. Help!
Date created: 2012-08-21
Location: Plano, TX
"Not much to say but easy install."
Owned shingles since house was built, which was about 10 years ago. They're nothing special, but they were easy to install, so that was a plus. What wasn't great, though, was that there were an unusually high number of defected items in certain batches. Mind you, there were only a few of these bad batches, though there were a concerning amount of defect in the aforementioned batches. They have lasted hot humid summers and cool, dry winters, while never needing a single repair over the span of the ten years.
Date created: 2012-08-21
Location: Wichita, KS
"GAF shingles really are weather resistant!!"
We had our GAF Weatherwise shingles installed 10 years ago when we bought our house and they still look great! They have worn well and we have had no leaks. I walk on the shingles each fall when putting up Christmas lights and decorations and I have not had a single one become loose. We also live in Kansas, also known as Tornado Alley and with the strong winds and large hail stones we get, these have held up great! Their color has even remained beautiful. People are shocked when they hear that they are 10 years old. They came with a 25 year warranty which covers labor and materials! Several of our neighbors have commented on how nice and uniform they look. We went with a lighter color which helps with the cooling costs. There is nothing to dislike about these shingles. I would definitely go with the same brand if I had another roof that needed to be done. I would recommend this brand to anybody who wants a quality roofing shingle at a very reasonable price that they can count on for years to come.