Consumer Reviews of Timberline shingles
Read 34 Timberline Shingle reviews or write your own review.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2017-07-13
Name: A. Fullington
Location: Myrtle Beach, SC
"No Customer Service; Poor Warranty"
My 25 year warranted Timberline shingles failed after 16 years, causing a hidden leak that resulted in a $2700 wall repair. I submitted a warranty claim (not for the repairs; just the failed shingles) with all forms, proof of home ownership, photos and ultimately shingle samples. I twice notified the GAF Warranty Claims Department in writing that I was going to replace the roof, to which I got no reply. They finally called to arrange an on-site inspection after the new roof was on, saying they didn't have enough information to complete my claim. DUH! They sent a settlement check for $18.60 (insulting!) that I returned unopened. I wanted to appeal. No customer service or consumer affairs contact was provided on their websites. Repeated calls to the Standard Industries (parent company) New York office for an official with whom to raise my issue got no response. Finally, on June 15, 2017 I sent a brief summary of the affair to the attention of Co-Chief Executive David Winter asking for a review. As of this writing July 13 I have received no acknowledgment of my letter. My bottom line is that you cannot count on any satisfaction with a GAF roofing claim (I see others have reported the same result), and that the organization has no customer service.
Date created: 2017-06-06
Location: Cadillac Michigan
I had to replace my shingles 4 year into my 30 year warranty. The shingles never stuck to each other or the tar paper. They was also cracking. Sent shingles in for warranty and was told there was nothing wrong with them. Good luck if you buy anything from this company.
Date created: 2017-04-21
Name: RALPH WELLER
Model: Hunter Green
"Oil has been released."
The shingles had dark streaking on installation. Gaf will not replace their product. Don't buy gaf shingles
Date created: 2016-05-17
Location: Auburn Washington
Model: 50 year + Systems Plus
"Water under the shingles"
I have water dripping down the front and back of the fascia board. There is water under the shingles. It has gotten progressively worse. I am 4 years into a 50 year roof. The new nails visible in the attic are rusty. The roofer that put them on believes there is a problem, as do I. This is not the only problem roof this roofer has with GAF 50 year material. The sales rep showed up. He wanted to look in the attic. Oh, you can't have gable end vents with a ridge vent and soffitt vents, you have a ventilation problem he says. Need to block off the gable vents. I asked him how a ventilation problem was causing water under the roofing material and on top of the Tyvek. Yeah, crickets. Pass on GAF roofing materials.
Date created: 2016-05-08
Name: Majorly Irritated
Location: Orlando, FL
Model: Timberline 30 Year
We purchased the the GAF Timberline 30 year warranty shingles. Thirty years-HA! Try ten years, over $11,000. I have been trying to negotiate with GAF to replace the shingles and pay fora portion of the labor. They do not want to take responsibility for their defective product. They were willing to send me shingles, but I would need to pay the shipping costs. What a joke. It is despicable that a company that makes so much money off the backs of working people can sit by and continue to advertise 30 year shingles that do not last even 1/3 of their promised life. A class action suit was recently settled whereby GAF lost due to the defective shingles. It seems as though they did not lose enough money in that class action and are seeking more losses. Do not go with the GAF Timberline 30 year shingles!
Date created: 2016-04-06
Location: Ellicott City, MD
"Total failure and aggravation"
We re-roofed our house with 60 squares of GAF Timberline 30-year shingles in 1997 during a major remodel project. By 2007 we started getting numerous wet spots in upstairs ceilings, outer walls etc. By 2010 we had to bring in roofers regularly to do patch and repair jobs. The shingles were cracking left and right. New leaks were appearing with each rainstorm. Several squares of replacement shingles were needed over time to patch all the leaking spots. The roof looked like a patchwork quilt of moldy old tiles and new ones. Yikes! By 2014 it was so bad we had to make the hard call to get the whole thing redone. GAF gave us about 20% of the cost of the new Certainteed shingles as part of the class action lawsuit settlement over their faulty product. It was far too little to cover the interior drywall repairs, repainting and the cost of having 14 sheets of rotten roofing plywood replaced. It did nothing to assuage the frustration, turmoil and anxiety created by living 7 years with dripping ceilings, moldy drywall and the fear of every incoming rainstorm. I profoundly hate GAF and their products!
Date created: 2016-02-17
Location: Seattle Washington
"Bottom of the barrel"
Had the Timberline shingles put on 4.5 years ago. Gaf preferred installer installed per recommendation. Water is dripping off the front and back of the fascia boards. Problem has been getting worse. This year the sheeting is wet in 3 places. Say no to Gaf.
Date created: 2015-01-07
Name: C P
Model: 40 year
We installed 40 year Timberline shingles in 2008 on our second home. During this 6 year period we have repaired/replaced shingles 4 or 5 different times which not only includes installing new shingles where they went missing but also using tar to seal down the ones that are left and about to blow off next. Homeowners insurance suggests not to file a claim with them as the difference between the deductible and cost to repair is minimal and will only cause the rates to go up. Guess I am going to research the class action lawsuit against them in hopes to recover the cost of the shingles and the repeated repairs.
Date created: 2014-12-15
Name: Mrs. Robinson
Location: Houston, TX
Our roof aged prematurely. Developed dark streaks within 5 years. Began eroding at ten. Now at 15+ years it has become sooty and the soot is everywhere... on our cars, landscaping and trees. I could not recommend it.
Date created: 2013-03-02
Name: J Berry
Location: Camden NC
"Do not buy GAF shingles"
Gaf Timberline 30 year shingles were put on our home and appeared to look great from the outward appearance. Twelve years later we had a rotted roof. Still looking good from outside but leaks everywhere in the attic. A roofing contractor checked our roof and said that it was apparent that the shingles never sealed. When we filed a warranty claim with gaf they said that their warranty only covered shingles that were unsealed for the first 5 years. They treated shingles that never sealed the same as if they sealed and then came unsealed for some reason. My contention was that they still looked ok from the outside so how could we know there was a problem until the roof started leaking. I feel that gaf has not stood behind their warranty. I would not advise anyone to buy the timberline shingle made by gaf.