Consumer Reviews of GAF shingles
Read 95 GAF Shingle reviews or write your own review.
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to Roof.info. They do not necessarily represent the opinions of Roof.info.
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Date created: 2020-02-26
Name: Patsy W. James
Location: Tyler, Tx
"30yr. roof deteoriating in 5 years"
2009 a 30 yr. GAF Timberline roof installed. Trouble began in 2014. In 2019 insurance inspector turned my homeowners policy down due to granular loss on roof. Sample sent to GAF. They denied it was theirs. Several reviews indicate this is routine manner GAF handles this problem. I had to replace roof BBB was no help
Date created: 2020-01-28
Location: St. Charles, IL
"Horrible customer service"
Horrible customer service. Not willing to work with Me in transferring warranty from an install from 2012 even though their warranty is for 50 years. Will be going with another shingle Co in the future.
Date created: 2019-07-19
Name: L. Jasper
I was looking forward to being serviced by GAF, but anyone and everyone that I spoke to was exceptionally rude and condescending. I can find better service from a better company with better reviews. There are plenty out there. Thanks for saving me the time and my money!
Date created: 2019-06-18
Name: Tina Doan
Location: San Jose, CA
Model: Timberline HD Lifetime
We purchased GAF Timberline HD Lifetime shingles in 2014. We had granules come off of the roof immediately after it was installed. An actual GAF rep came out a few weeks after installation and told us that granule loss was normal and that it would subside after a few months. Well this is 2019 and I put in a claim because every time it windy we are losing a lot of granules. I was fed us and after a couple of rains this year (2019) I had collected two Ziplock gallon bags of roof granules. In order for our claim to go through, GAF wanted us to send the bags of granules (which I did) and rip off, yes I did say rip off, several shingles so that they could analyze them. GAF also said they would not replace the shingles we took off! Oh no! I told them we are a senior couple and my husband is a disabled veteran and that we did not want to pay to hire someone to rip off shingles from our roof especially during rainy weather. (We did not have our shingles removed). After discussing this with someone in the warranty claims department in April 2019, we have not heard back from them except for a letter we received in April 2019 stating they cannot help us unless they receive the sample shingles. The worst customer service and we paid for a "System Plus Warranty" that is supposed to be their best warranty. We are taking action elsewhere and hope for the best.
Date created: 2019-04-08
Name: Sadie Redd
Location: Rockford IL
"Master Elite did not go by specifications"
Shingles are ratty; GAF Customer Service is horrible and not all Master Elite Contractors care; like GAF's Contractor; Warner Roofing/Warner Contracting LLC in Rockford IL did not offer Enhanced Warranties, but stated I got the best; I did not!. He did not give me the required Know Your Consumer Rights doc either. My roof leaks substandard refused to make it right; we are in court.
Date created: 2019-04-01
Name: Kelley M
Location: Portland, OR
"Not worth the price unless done with all home improvements"
Salesman very persuasive so bought the '50 yr warranty, transferable to next owner' pitch. Had told him that we would be doing remodel in future including stove vent & maybe adding on. Told not an issue. Roof looks nice, though moss keeps growing on northside even though we no longer have trees. Fast forward 7 yrs & getting ready for remodel & addition. Told by GAF Warranty Department that ANY disturbance of roof invalidates warranty in that area. What's the purpose of paying 3 times more than regular roof if you can't do anything later - even with their 'Certified Installers'? So, looks like where the required gas furnace & plumbing vents are aren't covered by this 'Gold Seal' warranty.
Date created: 2018-11-24
Location: Spring Hill, FL
Roof is 6 years old. We do have the stain guard warranty which has proven to be totally worthless with GAF. Terrible black streaks on this roof. Not from trees since it's full sun. Company said Yes, you have the stain guard warranty but what they wanted me to do as totally ridiculous. Send a sample of the stained shingle and a sample of an unstained shingle. They are nuts. If I ever need a new roof I will thoroughly investigate the roofer I use and make sure they don't use GAF shingles.
Date created: 2018-10-08
Name: C Hamilton
Location: Whitefield, ME
Model: Timberline HD
Our shingles failed after 2.5 years - on new construction barn. The GAF Company does not stand behind their product - stay away from this company.
Date created: 2018-10-04
Name: Andrea Mears
Location: vero beach florida 32963
"GAF 30 Year warranty should read "15year""
In preparation for the Florida hurricane season, I called my roofer to ask if my 30-year GAF roof they installed Sept 2004 after hurricane Francis would last another 5 years. He told me that the mfg warranty is worthless and although I bought a 30-year product, he encouraged me to consider changing it. I do not see any curling, nor excess granule loss, but it's impossible to know if it will survive a major storm. I believe the installation was professionally done, but why is it that the roofers have zero liability for products they install??!! After reading the reviews on this site, I have zero confidence and will change the roof sooner rather than later.
Date created: 2018-09-06
Name: Michael Ray
Location: Buford Ga
Model: Timberline 25
"Junk quality and curling as well as leaks"
Absolute junk, we are in process of filing a lawsuit against Kaiser Roofing and Siding as well as GAF. The combination between junk asphalt architecture roofing by GAF and Kaiser's scam artist salesman Jaime as well as the joke of a install crew they sent has caused what our engineer and inspectors state is worse than the old roof which was Atlas. Stay tuned for upcoming status of case. Installers used only 1 to 2 nails per strip, and put over curled underlayment. Do not use Kaiser roofing out of Suwanee Ga or Charlotte, NC